EU.PELAGICGEAR.COM - Your official store Pelagic Europe
CUSTOMER SERVICE
HELLO! OUR MISSION IS TO SERVE YOU
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By post:
Avenida de Gaudí, 78 nave 1B, 08191 Rubí, Barcelona. España
WHERE ARE YOU?
If you are in one of these countries, we will provide you with the best service:
Spain, Austria, Belgium, Bulgaria, Croatia, Chipre, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. United Kingdom. Norway, Iceland, Switzerland, Liechtenstein, San Marino, Monaco and Andorra.
Is there any doubt? Solve it now:
+34 664 873 720 | info@eu.pelagicgear.com
We take care of each shipment
Fast and reliable delivery of your orders is a priority for us.
To deliver your products we always rely on UPS.
Except for shipments to mainland Spain, where we use Correos Express.
We sent it from Spain.
Delivery times vary depending on where you are.
In the countries of the European Union it usually takes 48 to 72 hours. Except for islands or more remote places, where it might be someday. In peninsular Spain the deadline is 24 to 48 hours.
Do you want to know exactly when your order will be delivered?
Don't hesitate, contact us now and we'll tell you.
We'll be happy to serve you!
Don't you want to pay the shipping?
It's easy: check the minimum amounts to save or reduce shipping costs.
Is there any doubt? Solve it now:
+34 664 873 720 | info@eu.pelagicgear.com
YOU CHOOSE: FREE SHIPPING OR BEST PRICE
If your country is in the 27 of the U.E.
Free shipping on orders over €150 + VAT.
And you'll only pay €18 plus VAT if you ask for less.
(Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden)
If your country is not within the U.E.
Free shipping on orders over €150 + VAT.
And you'll only pay €39 plus VAT if you ask for less.
(UK, Norway, Iceland, Switzerland, Liechtenstein, San Marino, Monaco and Andorra)
If you 're lucky enough to be in Spain
Free shipping on orders over 50€ + VAT.
And you'll only pay €4.5 plus VAT if you ask for less.
For the Balearic Islands it is free from 50€ + VAT and 7,5€ + VAT if you ask for less.
To the Canary Islands free on orders from 150€ + VAT, and 20€ + VAT for smaller orders.
Is there any doubt? Solve it now:
+34 664 873 720 | info@eu.pelagicgear.com
YOUR SAFETY, OUR PRIORITY
We know that payment security is a priority.
That's why you'll see that our site has a secure lock and we use payment methods that offer guarantees to our customers.
Both the SWIFT transfer or payment by any of the debit or credit cards, are tracked and guaranteed by our payment gateway of the BBVA bank.
Is there any doubt? Solve it now:
+34 664 873 720 | info@eu.pelagicgear.com
CHANGES OR RETURNS
Sometimes we don't quite get the right size or color or we just change our mind. That's not a problem in eu.pelagicgear.com because our mission is your satisfaction.
Therefore, if you wish to make a change or return, you have 14 days from delivery. In that case, we'll manage to resolve it as soon as possible. Contact us to get to work.
Do you need a change or a refund?
+34 664 873 720 | info@eu.pelagicgear.com
OUR RELATIONSHIP IS NOT CASUAL
Our brand has been growing and getting stronger for many years. That's because we love what we do and because we care about our relationships with our customers before and after the sale. These experiences help us to improve day by day.
So, please, after receiving your products and enjoying them, do not hesitate to contact us for usage details or maintenance tips. Our After-sales service he's gonna be there to help you in whatever way we can.
Need some advice? We can help you:
+34 664 873 720 | info@eu.pelagicgear.com
THANK YOU FOR HELPING US IMPROVE
No one knows what they need better than our customers.
Therefore, if you can or want to support us in our task of providing the best service, do not hesitate to contact us.
Any ideas for improvement or suggestions are very valuable to us.
Thank you for your cooperation:
+34 664 873 720 | info@eu.pelagicgear.com